The ice cream got the cashier and melted Supermarket: Due to ice box automatic frost

The ice cream got the cashier and melted Supermarket: Due to ice box automatic frost
Reader little Shi reach, be melted in ice cream that supermarket buy, he and supermarket carry on negotiations, the relevant person in charge thinks it is not a quality problem, is regarded as dissolving on the road instead. Having no choice, he has bought 7 boxes of ice creams, prove that dissolves on the spot, but the shop on duty of the supermarket is long with " defends decreasing " But the manager insists on not thinking this is a quality problem. Xiao Shi has shot course of carrying on negotiations with the mobile phone, the uncompromising stand when the administrative staff in the exposed supermarket handles problem in the film.
Yesterday, Xiao Shi, for reporter to read, ice cream he buy liquid that melt all the intersection of segment and 7 video for minute and 58 seconds this. However, the shop on duty of the supermarket is too long to acknowledge it is a quality problem, its attitude is not to solve the problem, but make a scene in an extremely tough tone, so as to " repudiate a debt " . According to the introduction of Xiao Shi, at the night of August 12, he bought the cream ice cream at 25.50 yuan of a box, this ice cream is that an octagonal type carton box seals packaging, Xiao Shi put into the self-provided warm-keeping bag immediately after the cashier settled accounts, go home right away. He open, keep warm bag get home, see ice cream melt already, keep warm yellow the intersection of ice cream and ink that dissolve under bag, it is only more than 10 minutes since from beginning to end.
Xiao Shi does not think the ice cream should present such serious melting the problem, he and wife will get to the supermarket and carry on negotiations at once. After they have waited in the information desk for more than 10 minutes, have just come to a shop on duty long, the shop on duty calls staff member and person in charge of the food department in charge of the ice box at the scene long. These people have heard the narration of Xiao Shi, after and then seeing the ice cream melted, escape one's lips: Melt on your road. Xiao Shi propose, charge silver bar can testify, 10 more than time of minute only, take, come back home in keeping warm bag from beginning to end, it is impossible to melt to such stage. Carry on negotiations several times, the shop on duty only agrees to send back goods long, but does not acknowledge it is a quality problem, also unwilling to apologize to Xiao Shi.
Xiao Shi can't accept the shop on duty of the supermarket is too long to acknowledge the uncompromising stand of the quality problem, then propose dealing with according to the new food safety law regulation. For prove supermarket custody of ice box have problem, get ice box take 7 box and ice cream of brand Xiao husband and wife Shi, after the cashier settles accounts, open a box, all melt as expected. At this moment, on duty shop long and one man get to information desk, man that wash little Shi, claim dish: " if you dare to open the ice cream again, a box does not even retreat for you " ,Go forward to grab Xiao Shi's check-out ice cream subsequently. Xiao Shi say to the man you have not weighed and grabed ice creams, because I had already checked out. That man brings contempt upon oneself, has left the information desk. Xiao Shi knows from shop long mouth on duty, this man is that the supermarket defends decreasing a manager. The long uncompromising stand sum of shop on duty " Defend decreasing a manager " Impulse,quilt Xiao Shi by mobile phone write down.
The explanation that the personnel of food department of supermarket give to the reporter is, the ice cream melts so seriously, caused by ice box automatic frost. As to this, the reporter has communicated with the person in charge of the relevant supermarket, the person in charge says, the food of ice cream is melted seriously in the course of keeping, has changed the properties of the food, certain quality problem exists, they want to draw the lesson from it, stop problem -like emergence, guarantee the quality of the goods. In this, the way that the relevant person in charge adopts in dealing with customer's appeal has a problem too. Person in charge apologize face to face to little Shi, show, will " retreat a compensation 10 " to the ice cream that they bought for the first time Treatment. (the white steps of China)
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