Can't let the child see the doctor and arrange so long team again

Can't let the child see the doctor and arrange so long team again
See the doctor and stand in a long queue, have all been severe and lingering illness and chronic illness on the service procedure of hospitals all the time. In order to relieve this phenomenon, subsidiary BJ Children's Hospital of Capital University of Medical Sciences has put out a series of action of registering etc. of making an appointment, have made certain result.
To register is much easier than before
At 7 o'clock to 9 o'clock a.m., it is generally the peak period when BJ Children's Hospital registers. At 8 o'clock a.m. on April 28, the reporter sees in BJ Children's Hospital, the team in front of registering the window nearly ranks the front door of the hospital. But one the intersection of infant and parents that line up tell reporters, this even if there are less people, "in the past at least must arrange get hospital, in front of the door under the flagpole of square, have, sleep whom little tent line up evening. "
At 2 o'clock on the the afternoon of April 29, at the gate of consulting room of respiratory medicine of BJ Children's Hospital, Ms. Weng bringing two and a half years old sons to see the doctor tells reporters, last year, community's doctor suspected her child suffered from cryptorchidism disease, proposed going to the children's hospital to reexamine. Her lover gets to BJ Children's Hospital at 6 o'clock in the morning, wants to hang an expert's number, has not hung up. "Whether went to line up again at 5 o'clock morning of the next day, or did not hang up. The third time go more than 3 o'clock in the morning, arrange reach morning 8 o'clock nearly, hang up the intersection of expert and symbol of urology surgery. "
This time, Ms. Weng has taken a fancy to associate professor of treatment Zhang Yong's blue clinic of respiratory medicine very smoothly. "The child coughed a bit a few days ago, we hung up the ordinary number of internal medicine department of the children's hospital first. A physician lets us make "anaphylactogen to measure, I am worrying and downing back to see the doctor and line up, this doctor tells me, can help me to book the number of expert of respiratory medicine through doctor's work station, to the registration office to can be reexamined when gaining the formal registered letter evidence according to booking one one week later. So has not tossed about when seeing the doctor this time. "
Assign and examine patients through doctor's work station
Statistics reveal, during these years, the clinic amount of BJ Children's Hospital has increased fast at the speed of two -figure number every year. Clinic the intersection of design of hall and day clinic quantity 4000 person, two year real average daily the intersection of clinic and in 6500 about person quantity these only. In the past, have live light tent or the intersection of patient and relative that lie on the ground night while being every in hall. So long as it is not cold, on the square is all patient and relative with bedding roll in front of the hospital door.
Shen Ying, secretary of BJ Children's Hospital, says, the hospital once made a decision, let some specialists " add black in vain " Handle patient's disease in assault of ground. "A doctor went to work and did at midnight from over 7 o'clock in the morning, once set a record of playing and seeing 230 patients each day. But we find finally, even if the doctor does not eat and does not drink to work day and night, can not finish seeing all patients either. "
Thereafter, BJ Children's Hospital begins to try to make an appointment and register to serve. This Zhao ChengSong, head of the outpatient department of institute, tells reporters, the hospital mainly has 3 kinds of reservations that register the way at present: Doctor's work station reservation, " 114" Reserve by phone and make an appointment with the window. The number source allocation proportions of three ways are 40%, 12% and 28% separately, the number source of 20% of surplus is left to the patient lining up to register. At present, the range of making an appointment has already covered all professional experts at all levels of hospital, the time limit of making an appointment adjusts from a initial week until 2 weeks, clinic number which the patient in need of subsequent visit can make an appointment after 3 months.
Shen Ying says, these three kinds register the way and is for patient's demand characteristic of going to a doctor and set up. Among them, the doctor books work station, directed primarily to needing subsequent visit or changing the place of examination across the speciality, have already come to the hospital and attached to the patient of the brass-wind instrument on the same day. Shen Ying says for example: "I am a doctor of the renal internal medicine department, after there are infants after reading my clinic, parents propose children a little too and cough or allergic, I may help the patient to choose the doctor of the respiratory medicine or leather department how to make an appointment and register across the speciality through the computer then. "
" 114" Reserve by phone and face the public. And make an appointment at the window professional disease is registered, it is the patient who did not attach to the brass-wind instrument for coming to the hospital to go to a doctor on the same day, offer and book the service of expert's number within 2 weeks, let the patient know that go to a doctor for date specifically as soon as possible, reduce parents and line up to wait blindly. This institute also plans to make an appointment and register in opening the network July, and canvass the mobile phone and touch-sensitive screen way of making an appointment, will reduce the phenomenon that the traditional window stands in a long queue more effectively.
"Pursue and book registering during these days, the small tent on the square has disappeared, lying in the clinic hall on the ground waits for the person lining up to register not to almost have, the doctor connects and examines it in order too. " Shen Ying says, have registered and finished the transformation to the service procedure of the hospital through making an appointment, encourage being in charge of bed doctor's increasing and going out for time to examine, rehire the retired old expert and go out and examine, it is rehired and go out and examined that there are about 50 retired experts in internal medicine department alone.
Talk with secretary Shen Ying - -
Improve the service through making an appointment
Reporter: The small tent outside the hospital has disappeared, is it very valid on solving and lining up to mean and make an appointment to register?
Shen Ying: According to investigating, come to our hospital to see the doctor, the nonlocal patient accounts for more than 50%, after they get to the hospital, the number not fooled it hang, have to lie on the ground or come to hospitals to line up to hang brass-wind instruments of the next day before dawn. Book this convenient part of crowd. Certainly, can't solve and register the difficult problem to register completely while making an appointment, register the difficult real reason, it is a contradiction between patient's demand for high-quality health care resource and supply, expert's number source is limited after all.
Reporter: Once someone said, if did not improve the service ability of the hospital by excavating internal potentiality, improving the service procedure, Beijing can't meet the demand that ordinary people see the doctor to build 10 more houses of pediatrics hospital. What function can children's hospital produce in relieving this demand?
Shen Ying: The public hospital should experience the deepest, most painful thing to start with from ordinary people to reform, for example line up to register. It is difficult and difficult to see the doctor to want to succeed in solving registering, also tap the latent power, change service procedure, many kinds of promotion service ability ways of supply,etc. to increase the number source of the clinic through inside.
Reporter: Medical worker solve ordinary people seek medical advice the intersection of difficult problem and make a large number of efforts, they have died at break, the work of working extra shifts or extra hours, what incentive policies are there on they in the hospital?
Shen Ying: Our medical worker is doing this job by the spirit of utter devotion, in directing the health status investigation of the medical worker against, it is very high to suffer from the proportion of chronic disease. We can do at present, take spiritual encouragement as the core, give some limited preferential policies the doctors of some overtime works too. The government promotes the medical worker payrolls this year, it is a kind of encouragement to the doctor.
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